Norway’s DNB Bank ASA has expanded its partnership with IT services provider Infosys to speed up its digital transformation.

The alliance will utilise Infosys' technological services and solutions, including the Infosys Finacle platform, with the aim of modernising DNB's IT systems to improve resilience, and enhanced experience to its customers.

The extended partnership will focus on strengthening DNB's IT infrastructure and customer service capabilities through Infosys' domain expertise and technological solutions.

The initiative is expected to address potential risks and minimise operational disruptions to facilitate continuous service delivery.

Additionally, the collaboration will involve a phased modernisation of DNB's legacy systems and processes across various business functions.

This approach is intended to enable the bank to provide personalised lending options to its clientele, the press release stated.

DNB Technology & Services Group Executive Vice President and COO Elin Sandnes said: “At DNB, we are focused on leveraging technology to create great customer experiences. As part of this, we are constantly developing new products and services while simultaneously driving a digital transformation agenda that is deeply rooted across all our operations.

“With our extended collaboration with Infosys, we are modernising our IT infrastructure and leveraging advanced technologies like AI and ML to enable seamless, personalised, and agile services to our customers. This partnership allows us to proactively address our customers’ evolving needs and ensure they receive the best possible banking experience from DNB.”

Infosys has been increasing its presence in the Nordic region through partnerships, acquisitions, and the establishment of new operational centres.

Infosys Banking & Financial Services Global Head and executive vice president Dennis Gada stated: “Infosys is committed to helping DNB advance its digital transformation journey and enabling them to deliver best-in-class banking services and solutions to its customers.

“Our proven track record in large-scale IT transformations enables DNB to remain resilient while embracing rapid change. The collaboration further underscores our growth and leadership to serve the needs of the Nordic region.”

Last month, AIB, a Dublin based financial services provider, also expanded its partnership with Infosys.

"DNB Bank expands tie up with Infosys to expedite IT modernisation " was originally created and published by Retail Banker International, a GlobalData owned brand.